Overview

Lexi Now Recruitment is partnering with a high-growth healthcare services provider in London to hire a Clinical Operations Manager. You'll lead the strategy and execution of new features that directly impact user engagement and business growth.

This is a mid-level role for someone who thrives at the intersection of clinical operations, Patient Experience, and business outcomes — shaping the future of a fast-evolving care service.

Responsibilities

• Define service vision and delivery roadmap with clinical stakeholders
• Gather and prioritise service requirements from patient and staff feedback
• Work closely with clinical, operations, and patient engagement teams
• Track care KPIs and improve delivery based on outcomes and insights
• Coordinate service launches and implementation plans across sites
• Review local healthcare demand trends and identify improvement opportunities

Requirements

• 3–5 years of healthcare operations or service management experience
• Strong analytical and problem-solving skills
• Experience with care planning, reporting, and workflow tools
• Understanding of quality improvement and service governance frameworks
• Excellent communication and stakeholder management skills
• Degree in Healthcare Management, Business, or related field

Benefits

• Central London office with hybrid flexibility
• Performance bonus and equity options
• £4,000 annual learning & conference budget
• Private healthcare, pension (8%), and 25 days leave
• Fast-track career path to Senior PM or Head of Product
• Inclusive culture with mentorship and growth plans

Notes

Ideal for a strategic thinker who wants to improve services that matter — and grow as a leader in healthcare.